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Case Study: Increasing Transparency in Recruiting

Business Issue

A global mining equipment manufacturer with more than 18,000 employees in eight countries and customers worldwide outsources its recruiting functions in the United States and Canada. The company was encountering challenges meeting recruitment needs and having limited visibility into recruiting trends and results. The organization recognized the value of having a strategic talent acquisition partner who could assist in aligning recruitment strategy to the overall business goals.


Talent Solutions implemented an end-to-end recruiting solution to support roles ranging from entry-level manufacturing and trade to senior-level managers. The recruiters began the process by partnering with hiring managers to create a customized recruitment strategy for each individual role. They then worked together to drive the process through to the onboarding phase. Talent Solutions also implemented tools, processes and solutions to add value and address gaps.

Talent Solutions established robust reporting that is shared on a weekly basis to give transparency to the recruiting process, trends and results, along with in-depth quarterly business reviews. This data collection and analysis allowed for quick identification of and response to any challenges or bottle-necks. Talent Solutions was also able to reduce agency usage, particularly in engineering, IT and finance, resulting in significant cost savings. 


The successful talent acquisition partnership has generated the following benefits to the client:

  • In the first year of the engagement, Talent Solutions hired nearly 200 employees in Canada and the United States.
  • The team delivered cost savings of at least US$250,000 in agency fees for functional groups such as engineering, IT and finance. • Complete transparency through reporting and metrics provided by Talent Solutions.
  • Development and implementation of new tools to support and enhance the process.
  • A 100 percent satisfaction rating on the most recent new hire and hiring manager surveys.  

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